退貨與換貨政策

Zalanda 提供 30 天退貨和換貨政策,作為售後服務的一部分,這表示您從收到商品之日起有 30 天的時間可以要求退貨或換貨。

如果您購買的商品有任何問題,請透過電子郵件 support@Zalanda.store 聯絡我們的客戶支援團隊,我們很樂意為您提供售後服務。請注意,未經事先批准退貨的商品將不獲接受。

我如何退貨?

退貨程序

以下是從 Zalanda 購買的商品退貨的標準步驟:

  1. 將您要退貨的商品連同原始收據或發票包裝好,並放入您的退貨運送箱中。
  2. 在箱子外面清楚寫上您的訂單號碼,以幫助識別您的退貨。
  3. 檢查您的收件箱,尋找一封附有退貨運送標籤到我們退貨倉庫地址的電子郵件。
  4. 使用回覆電子郵件中提供的退貨標籤郵寄包裹。(請注意,您必須遵守我們在電子郵件中概述的退貨政策和程序 – 我們不接受直接寄給我們的未經授權退貨。)
  5. 務必取得追蹤號碼作為運送證明。所有退貨查詢和電子郵件請附上您的訂單號碼至 support@Zalanda.store,以便我們有效率地處理您的退款或換貨。
  6. 處理可能需要 7-10 個工作天。一旦您的退款已發放或換貨已寄出,您將收到一封電子郵件。
  7. 退貨必須在收到包裹後的 30 天內蓋上郵戳,才有資格獲得全額退款或換貨。
  8. 如有任何其他問題,請透過 support@Zalanda.store 聯絡客戶支援!

我需要支付退貨運費嗎?

根據 Zalanda 的售後服務政策,以下說明了客戶退貨和換貨所產生運費的責任歸屬:

條件 1:
我們將承擔退貨運費和替換費用。運費不予退還。以下情況適用:

  1. 自訂資訊不符或包含錯誤。
  2. 空白行、損壞、污漬或圖像或文字顯示不清。
  3. 尺寸錯誤或不匹配。
  4. 運送錯誤或遺失。
  5. 損壞或有缺陷的產品。

條件 2:
客戶負責退貨運費和替換費用。以下情況適用:

  1. 購買了錯誤的商品或選擇了錯誤的尺寸。
  2. 產品不合適。
  3. 個人原因,如改變主意、個人喜好等。

不可退款商品:
客製化產品不可退貨和換貨,因為它們是專門為您製作的。

損壞和問題:
請在收到訂單後檢查。如果商品有缺陷、損壞或您收到了錯誤的商品,請立即聯絡我們,以便我們評估問題並予以糾正。

取消:
我們提供在購買後 24 小時內立即取消訂單的服務。因此,如果您在此期間改變主意,請傳訊息給我們,我們將在收到您的請求後取消訂單並全額退款。

您能提供更多關於退貨和換貨資格要求的資訊嗎?

若要符合退貨資格,商品必須符合以下標準:

退貨:

  • 原始狀態:商品應處於其原始狀態,表示未經穿著或使用。
  • 標籤:商品的原始標籤應仍附著在上面。
  • 包裝:商品應使用其原始包裝。
  • 收據或購買證明:您需要提供收據或購買證明以核實交易。

換貨:

  • 原始狀態:商品應處於其原始狀態,表示未經穿著或使用。
  • 標籤:商品的原始標籤應仍附著在上面。
  • 包裝:商品應使用其原始包裝。
  • 收據或購買證明:您需要提供收據或購買證明以核實交易。

這些資格標準確保商品處於可重新銷售的狀態,並有助於保護客戶和賣方的權利。

延長假期退貨政策

對於所有在 11 月 1 日至 12 月 31 日之間購買的商品,退貨截止日期將延長至 1 月 31 日。

對於歐盟,您有權在 14 天內出於任何原因取消或退回訂單,無需說明理由。如上所述,您的商品必須保持您收到時的狀態,未經穿著或使用,附有標籤,並使用原始包裝。您還需要收據或購買證明。

我們鼓勵您查閱我們的完整 退款政策,以獲取更多關於我們退貨和換貨條款和條件的資訊。如果您對我們的退貨政策有任何疑問或疑慮,請隨時透過電子郵件 support@Zalanda.store 聯絡我們的客戶支援團隊。我們很樂意協助您解決任何疑問或疑慮。

Our Story

Every Photo Has Someone Behind It

“I never thought a piece of artwork could bring back a feeling I thought I lost forever.”

—lisa, A customer

A photo is never just a photo.

Behind every picture is someone we love.

A child growing up.
A grandparent whose voice we still remember.
A pet who was always waiting at the door.
Someone who is no longer here, but will always be part of our story.

For years, we kept these moments hidden inside our phones.

Thousands of memories.
Thousands of pictures.

But somehow, the moments that mattered most were the ones we saw the least.

A meaningful memory artwork

Where It Started

Like many families, we realized something:

The most meaningful moments in life are often the easiest to lose.

Phones change.
Technology changes.
Years pass.

But the love connected to those memories never disappears.

We wanted to create something different.

Something you could see every morning. Something that could become part of your home. Something that turns a simple photograph into a reminder of the people and moments that shaped your life.

A Simple Idea

We asked ourselves:

What if a photograph could become more than a memory?

Guardian Angel

A child protected by a guardian angel.

Heaven Reunion

Someone we miss remembered in a place of peace.

Pet Memorial

A beloved companion surrounded by love forever.

Not a picture from a store shelf.

Not a generic piece of decoration.

Artwork created from someone who matters to you.

Something We Didn't Expect

When we started creating personalized artwork, we thought most people would make gifts.

For birthdays.
For Christmas.
For special moments.

But then something unexpected happened.

People began sending us photos of loved ones they had lost.

A grandmother.
A parent.
A child.
A lifelong companion.

They weren't simply ordering a canvas.

They were trusting us with a memory.

“I lost my mother three years ago. I never realized how much I missed her until I saw this artwork. It felt like a reminder that love doesn't disappear.”

— Sarah

“Our dog was part of our family for 14 years. Seeing him remembered this way brought tears to my eyes.”

— Thomas

“My granddaughter loves her guardian angel artwork. It reminds her every day that she is loved and protected.”

— Emily

Our Promise

Every photo you upload represents someone important.

A person.
A memory.
A story.

We know these are not ordinary images.

That is why every creation receives the care and attention it deserves.

Because behind every artwork is someone who matters.

Create Something Meaningful