退款政策

Zalanda 重視我們的客戶,並希望確保您在我們這裡獲得愉快的購物體驗。如果您對購買的產品不滿意,或者發現產品有品質問題,我們提供退款服務。請仔細閱讀以下資訊,以了解我們的退款政策:

退款情況

產品問題
我們致力於為您提供高品質的商品。但是,如果您收到的產品與您訂購的產品不符,或者產品存在一些品質問題。如果您由於產品問題需要退貨或更換產品,請及時聯繫客服人員,並提供產品問題的影片或照片。我們將在檢查產品後的 10 個工作日內處理退款或換貨請求。

商品缺貨
如果您購買商品後因庫存不足而無法發貨,我們將透過電子郵件與您聯繫。我們將提供您選擇退款或等待庫存。

PayPal 問題
如果您的 PayPal 帳戶名稱和地址與您的訂單名稱和送貨地址不符,我們將透過電子郵件與您聯繫以進行驗證。如果您在 14 個工作日內未回复我們,我們將自動退款。

退款資格:

  • 您必須在購買後 30 天內提交退款請求。
  • 產品必須是未使用且未開封的,並在原始包裝中。
  • 產品必須是我們出售的正品。贈品不符合退款資格。
  • 客製化產品不符合退款請求。

退款流程:

  • 如果您想申請退款,請在購買後 30 天內聯繫我們的客戶服務團隊,提供您的訂單號碼、產品資訊和退款原因。
  • 我們將審核您的請求,並在您的請求獲批後向您提供退貨地址。
  • 您需要妥善包裝產品並將其寄回給我們。
  • 一旦我們收到並確認產品符合退款資格要求,我們將在 10 個工作日內將購買價格退還至您的原始付款帳戶或信用卡。

退款金額:

  • 如果產品有品質問題或與描述不符,我們將退還全額,包括產品價格和相關運費。
  • 如果產品沒有品質問題但您仍想退款,我們將退還產品價格,但不退還最初的運費和處理費。
  • 所有退款將全額提供,減去運費和處理費。除非訂單是我們的錯誤,否則我們無法退還最初的運費和處理費。
  • 有關退貨和換貨的具體詳情,請參閱我們的 退貨和換貨政策

退款方式:

  • 我們將退款至您的原始付款帳戶或信用卡。
  • 如果您使用禮品卡進行購買,我們將退款至您的禮品卡。

退款時間:

  • 一旦我們確認產品符合退款資格要求,我們將在 10 個工作日內將款項退還至您的帳戶或信用卡。
  • 請注意,銀行處理時間可能會影響退款顯示在您帳戶中的時間。
  • 如果我們批准您的退貨,並且已超過 15 個工作日,請透過 support@Zalanda.store 聯繫我們。

歐盟 14 天冷靜期

儘管有上述規定,如果商品運送到歐盟,您有權在 14 天內取消或退回訂單,無論任何原因,無需說明理由。如上所述,您的商品必須保持您收到時的狀態,未穿戴或使用,附有標籤,並在原始包裝中。您還需要收據或購買憑證。

如果您有任何進一步的問題或疑慮,請隨時聯繫我們的客戶服務團隊。support@Zalanda.store

Our Story

Every Photo Has Someone Behind It

“I never thought a piece of artwork could bring back a feeling I thought I lost forever.”

—lisa, A customer

A photo is never just a photo.

Behind every picture is someone we love.

A child growing up.
A grandparent whose voice we still remember.
A pet who was always waiting at the door.
Someone who is no longer here, but will always be part of our story.

For years, we kept these moments hidden inside our phones.

Thousands of memories.
Thousands of pictures.

But somehow, the moments that mattered most were the ones we saw the least.

A meaningful memory artwork

Where It Started

Like many families, we realized something:

The most meaningful moments in life are often the easiest to lose.

Phones change.
Technology changes.
Years pass.

But the love connected to those memories never disappears.

We wanted to create something different.

Something you could see every morning. Something that could become part of your home. Something that turns a simple photograph into a reminder of the people and moments that shaped your life.

A Simple Idea

We asked ourselves:

What if a photograph could become more than a memory?

Guardian Angel

A child protected by a guardian angel.

Heaven Reunion

Someone we miss remembered in a place of peace.

Pet Memorial

A beloved companion surrounded by love forever.

Not a picture from a store shelf.

Not a generic piece of decoration.

Artwork created from someone who matters to you.

Something We Didn't Expect

When we started creating personalized artwork, we thought most people would make gifts.

For birthdays.
For Christmas.
For special moments.

But then something unexpected happened.

People began sending us photos of loved ones they had lost.

A grandmother.
A parent.
A child.
A lifelong companion.

They weren't simply ordering a canvas.

They were trusting us with a memory.

“I lost my mother three years ago. I never realized how much I missed her until I saw this artwork. It felt like a reminder that love doesn't disappear.”

— Sarah

“Our dog was part of our family for 14 years. Seeing him remembered this way brought tears to my eyes.”

— Thomas

“My granddaughter loves her guardian angel artwork. It reminds her every day that she is loved and protected.”

— Emily

Our Promise

Every photo you upload represents someone important.

A person.
A memory.
A story.

We know these are not ordinary images.

That is why every creation receives the care and attention it deserves.

Because behind every artwork is someone who matters.

Create Something Meaningful