Charm Bracelet Jewerly Making Kit

• RETURN WINDOW: You can initiate a return within 30 days of receiving your order.
• CONDITION: The item must be unused, in its original condition, and in the original packaging.
• PROCESS:

1. Contact our customer support team at support@zalanda.store with your order number and reason for return.
2. Securely pack the item in its original packaging, including all accessories and tags.
3. Ship the package to the return address provided by our team. Return shipping costs are the customer's responsibility, unless the item is defective or damaged.
4. Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.

• EXCEPTIONS: Personalized or customized items are not eligible for return unless they are defective or damaged.

COVERAGE:

• Manufacturing defects (e.g., faulty components, material defects).
• Functional issues caused by non-human damage.

PROCESS:

1. Contact our customer support team at support@zalanda.store with your order number and a description of the issue.
2. Ship the item to the address provided by our team (shipping costs are covered by us during the warranty period).
3. Upon receipt, we will repair or replace the item within 7-10 business days.

EXCEPTIONS:

• Damage caused by misuse (e.g., dropping, water damage) is not covered.
• Normal wear and tear (e.g., minor scratches) is not covered.

• ELIGIBILITY: All orders with a subtotal of $39.95 or more qualify for free worldwide shipping.
• EXCEPTIONS: Additional shipping charges may apply for remote areas or special circumstances.

GUARANTEE:
If you’re not satisfied with your purchase, we promise a full refund or free replacement.

If you encounter any issues with your order, we’ll prioritize resolving them to ensure your satisfaction.

CONDITIONS:
The item must meet return or warranty conditions.

Customers must provide a detailed description of the issue and photos (if applicable).

COMPENSATION:
Refund: Processed within 5-7 business days to the original payment method.

Replacement: A replacement item will be shipped free of charge.