Zalanda provide a 30-day return and exchange policy as part of our after-sales service, which means you have 30 days from the date of receipt to request a return or exchange.

If you have any issues with your purchase, please contact our customer support team via email at support@Zalanda.store, and we’ll be happy to assist you with our after-sales service. Please note that items returned without prior approval for return will not be accepted.

How Do I Return My Item(s)?

Return Process

Here are the standard steps to return an item purchased from Zalanda:

1. Pack the item(s) you want to return along with the original receipt or invoice and place them in your return shipping box.
2. Write your order number clearly on the outside of the box to help identify your return.
3. Check your inbox for an email with a return shipping label to our return warehouse address.
4. Mail the package using the return label provided in the response email. (Please note you must follow our return policy and process outlined in the email – we do not accept unauthorized returns sent directly to us.)
5. Be sure to get a tracking number for proof of shipping. Include your order number with all return inquiries and emails to support@Zalanda.store so we can efficiently process your refund or exchange.
6. It may take 7-10 business days from receipt for processing. You’ll get an email once your refund is issued or exchange shipped.
7. Returns must be postmarked within 30 days of receiving the package to qualify for a full refund or exchange.
8. Contact customer support at support@Zalanda.store with any other questions!

Will I Have To Pay For Return Shipping Fees?

According to Zalanda’s after-sales service policy, the following outlines who is responsible for shipping costs incurred for returns and exchanges by customers:

Condition 1:
We will bear the cost of return shipping and replacement. Shipping fees are non-refundable. The following conditions apply:

1. Custom information does not match or contains errors.
2. Blank lines, damage, stains or unclear presentation of images or text.
3. Size error or mismatch.
4. Shipping error or loss.
5. Damaged or defective product.

Condition 2:
Customers are responsible for the cost of return shipping and replacement. The following conditions apply:

1. Purchased the wrong item or chose the wrong size.
2. The product does not fit.
3. Personal reasons such as change of mind, personal taste, etc.

Non-refundable items:
Personalized custom products are non-returnable and non-exchangeable because they are specially made for you.

Damage and issues:
Please inspect your order upon receipt. If the item is defective or damaged, or you received the wrong item, please contact us immediately so that we can assess the issue and correct it.

Cancellation:
We offer a service to cancel orders immediately within 24 hours of purchase. So if you change your mind during this time, please message us and we will cancel the order and issue a full refund upon receiving your request.

Can you provide more information on the eligibility requirements for returns and exchanges?

To be eligible for a return, the item must meet the following criteria:

Returns:

• Original Condition: The item should be in its original condition, meaning it should be unworn or unused.
• Tags: The item’s original tags should still be attached.
• Packaging: The item should be in its original packaging.
• Receipt or Proof of Purchase: You’ll need to provide the receipt or proof of purchase to verify the transaction.

Exchanges:

• Original Condition: The item should be in its original condition, meaning it should be unworn or unused.
• Tags: The item’s original tags should still be attached.
• Packaging: The item should be in its original packaging.
• Receipt or Proof of Purchase: You’ll need to provide the receipt or proof of purchase to verify the transaction.

These eligibility criteria ensure that the item is in a resalable condition and helps to protect the rights of both the customer and the seller.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

For the European Union, you have the right to cancel or return the order for any reason within 14 days without giving any reason. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We encourage you to review our full refund policy for more information on the terms and conditions of our returns and exchanges. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team via email at support@Zalanda.store. We’ll be happy to assist you with any questions or concerns you may have.